Customer Support Executive with Earthful.me (Hyderabad, PQE: 0.5-1+ Years)

About the Organisation

Earthful is an FMCG company operating in the health and wellness space. Founded by graduates from IIT Kharagpur and ISB, the company brings together experience from multinational corporations and startups such as Uber, Meesho, Deutsche Bank, and ITC, and focuses on scaling innovative wellness products.

About the Job:

Earthful.me is hiring a Customer Support Executive with experience of 0.5-1+ years to join their office in Hyderabad. The role involves handling customer interactions across multiple channels, resolving concerns, managing orders, and ensuring a seamless customer experience while working closely with cross-functional teams in a fast-paced startup environment.

Eligibility

• 6 months to 1+ years of experience in customer support.

• Experience in handling customer interactions and resolving issues.

• Proficiency in Excel or similar tools.

• Strong written and verbal communication skills in English.

• Ability to work in a fast-paced startup environment.

• Strong organizational and multitasking abilities.

Role and Responsibilities

• Handle customer inquiries through chat, calls, and email.

• Maintain knowledge of products, policies, and processes.

• Troubleshoot and resolve customer complaints effectively.

• Assist customers with order placement, tracking, and modifications.

• Ensure timely delivery and manage cancellations or refunds.

• Gather customer feedback and report common issues.

• Collaborate with logistics, marketing, and product teams.

• Document customer interactions and maintain records in CRM systems.

• Provide reports on customer trends and issues to management.

We are solely providing this information for dissemination and wish to clarify that we are not affiliated with the organization.