Customer Success Manager, SMB with Beyond (Remote, PQE: 2+ Years)

About the Organisation

Beyond provides a leading Revenue Management System for short-term rentals, serving thousands of property managers and owners globally. The company is profitable, rapidly growing, and leverages advanced technologies, including AI, to help customers maximize revenue efficiently. With a global team of over 180 professionals, Beyond emphasizes curiosity, collaboration, and a people-first culture.

About the Job:

Beyond is hiring a Customer Success Manager, SMB with experience of 2+ years to join their remote team. The role involves working in the PST time zone to support internal teams and drive customer success. Responsibilities include analyzing reports to make pricing recommendations, assisting partners with revenue strategy and technical issues, and ensuring customer satisfaction through proactive engagement. The role also focuses on securing renewals, identifying upsell opportunities, and maintaining strong relationships with a portfolio of 300–350 accounts. Candidates will collaborate with cross-functional teams, represent customer feedback to product teams, and drive adoption, retention, and satisfaction. The position requires working in a fast-paced environment and engaging with global clients using modern tools.

Eligibility

• Candidate must have 2+ years of experience in customer success.

• Candidate must have experience supporting US customers.

• Candidate must be comfortable working in the Pacific Time Zone shift.

• Candidate must have experience in data analysis and trend identification.

• Candidate must have strong communication skills for technical concepts.

• Candidate must be able to manage multiple tasks and prioritize independently.

• Candidate must be comfortable working in a fast-paced environment.

• Candidate must have experience with software tools or the ability to learn them.

• Candidate should have experience working remotely.

• Familiarity with property management systems or vacation rental market is preferred.

• Revenue management experience is preferred.

• Experience in a SaaS or global company is preferred.

Role and Responsibilities

• Make pricing recommendations by analyzing advanced reports at portfolio and listing levels.

• Assist partners in resolving revenue strategy-related issues via email and virtual meetings.

• Secure annual subscription renewals and identify upsell opportunities.

• Monitor and report on account revenue health and risks.

• Resolve technical and strategy-related partner issues.

• Provide best practices and proactive outreach to ensure customer success.

• Maintain a strong understanding of the company’s product suite.

• Collaborate with cross-functional teams to enhance customer experience.

• Represent customer feedback and insights to the product team.

• Drive customer adoption, retention, and satisfaction across accounts.

• Manage a portfolio of approximately 300–350 customer accounts.

We are solely providing this information for dissemination and wish to clarify that we are not affiliated with the organization.