Customer Service Manager with BrothersTech (Remote, PQE: 3+ Years)

About the Organisation

BrothersTech is a technology company built on nearly two decades of experience working with global organizations across technology, healthcare, manufacturing, and professional services. The company focuses on developing intelligent solutions that help organizations operate efficiently and achieve faster growth.

About the Job:

BrothersTech is hiring a Customer Service Team Lead with experience of 3+ years to join their team in a remote capacity. The role involves leading a team of product experts, ensuring customer satisfaction, and managing team performance and escalations.

Eligibility

• Bachelor’s degree or equivalent experience.

• Minimum 3+ years of experience in customer service.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office tools including Outlook, Excel, Word, and PowerPoint.

Role and Responsibilities

• Provide leadership and coaching to ensure team members meet performance goals and achieve career growth.

• Establish performance benchmarks and ensure the team meets defined targets.

• Resolve customer conflicts and manage escalation procedures.

We are solely providing this information for dissemination and wish to clarify that we are not affiliated with the organization.